Privacy Policy

Privacy Policy

At TOPIC skincare, we are committed to protecting your privacy and ensuring a safe online experience. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website and interact with our brand. By using our services, you agree to the terms outlined below.

1. Information We Collect

We collect personal information that you provide to us when you:

  • Place an order or create an account
  • Subscribe to our newsletter or marketing communications
  • Contact our customer support team
  • Participate in surveys, promotions, or contests

The types of personal information we may collect include:

  • Name
  • Address (billing and shipping)
  • Email address
  • Phone number
  • Payment information (e.g., credit card details)
  • Order history and preferences

We may also automatically collect non-personal information such as:

  • IP address
  • Browser type and version
  • Device information
  • Pages visited on our website
  • Date and time of your visit

2. How We Use Your Information

We use the personal information we collect for the following purposes:

  • To process and fulfill your orders, including delivering products and sending order-related communications
  • To respond to customer service inquiries and support requests
  • To personalize your shopping experience and recommend products based on your preferences
  • To send promotional emails, newsletters, and special offers (only if you have opted in to receive them)
  • To improve our website and services, including analyzing trends and user behavior
  • To comply with legal obligations and resolve disputes

3. Sharing Your Information

We will never sell, rent, or trade your personal information. However, we may share your information in the following circumstances:

  • Service Providers: We may share your information with trusted third-party service providers who assist us with operations such as payment processing, order fulfillment, email marketing, and website hosting. These providers are contractually obligated to protect your information and use it only for the specific services they are providing to us.
  • Legal Requirements: We may disclose your information if required to do so by law or in response to a valid legal request, such as a subpoena or court order.
  • Business Transfers: In the event of a merger, acquisition, or sale of our business, your personal information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance your browsing experience on our website. Cookies are small files that are stored on your device to remember your preferences and activities on our site. We use cookies to:

  • Improve website functionality and performance
  • Analyze user behavior and trends
  • Personalize content and ads

You can control the use of cookies through your browser settings. However, please note that disabling cookies may affect your ability to use certain features of our website.

5. Data Security

We take the security of your personal information seriously and implement reasonable safeguards to protect it. This includes using encryption technologies (e.g., SSL) for payment transactions and storing sensitive data securely. However, no method of data transmission or storage is 100% secure, and we cannot guarantee the absolute security of your information.

6. Your Rights and Choices

As a customer in Canada, you have the following rights with respect to your personal information:

  • Access: You can request access to the personal information we hold about you.
  • Correction: You can request that we update or correct any inaccuracies in your personal information.
  • Opt-out of Marketing Communications: You can opt out of receiving promotional emails and newsletters at any time by clicking the unsubscribe link in the emails or by contacting us directly.
  • Request Deletion: You can request the deletion of your personal information, subject to certain legal obligations and retention requirements.

7. International Transfers

While our operations are based in Canada, we may use third-party service providers located outside of Canada. As a result, your personal information may be transferred and processed in other countries, where data protection laws may differ from those in Canada. By using our website, you consent to the transfer of your data to these third-party providers.

8. Children’s Privacy

Our website and services are not intended for individuals under the age of 18, and we do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 18, we will take steps to delete that information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the updated policy on our website with the effective date. We encourage you to review this policy periodically to stay informed about how we protect your personal information.