Processing Time:

• All orders are processed within 1-2 business days (excluding weekends and holidays). You will receive a confirmation email once your order is processed and ready for shipment.
• Orders placed after 3 PM (Eastern Time) will be processed the next business day.

Shipping Rates and Delivery Times:

• All shipping rates and delivery times can be found after inputting your address at checkout. Shipping rates and delivery times vary. 

Order Tracking

• Once your order has been shipped, you will receive an email containing tracking information. You can track your order through the carrier's website for up-to-date delivery details.

Customs & Duties (International Orders)

• For international shipments, customers may be responsible for any applicable customs duties or taxes. These fees are not included in the shipping cost and are determined by the destination country’s customs regulations. We recommend contacting your local customs office for more information about potential fees.

Lost or Damaged Shipments

• If your order is lost or damaged during shipping, please contact our customer service team immediately. We will work with the carrier to resolve the issue.
  • Damaged Items: Please provide photos of the damaged packaging and product to help us assess and address the situation promptly.
  • Lost Shipments: We will initiate an investigation with the carrier if your order is not delivered within the estimated time frame.