Terms of Service

Terms of Service

These Terms of Service ("Terms") govern your use of our website and the services we provide, including the purchase of products from TOPIC skincare. By accessing or using our website, you agree to comply with and be bound by these Terms. If you do not agree to these Terms, please do not use our website.

1. General Terms

  • Eligibility: You must be at least 18 years old or have parental/guardian consent to use our services and make purchases. By using our website, you represent and warrant that you are legally able to enter into a contract.
  • Changes to Terms: We reserve the right to update or modify these Terms at any time. Any changes will be posted on this page with an updated effective date. Your continued use of the website after such changes constitutes your acceptance of the revised Terms.

2. Products and Services

  • Product Information: We strive to ensure that all product descriptions, images, and pricing on our website are accurate. However, we do not warrant that the information is error-free or complete. In case of any discrepancies, we reserve the right to correct errors or modify product availability.
  • Pricing: All prices listed on our website are in Canadian dollars (CAD) unless otherwise stated. Prices are subject to change without notice. Applicable taxes and shipping fees will be added at checkout.

3. Orders and Payment

  • Order Process: By placing an order on our website, you are making an offer to purchase the products in your cart. We reserve the right to accept or reject your order for any reason, including, but not limited to, product availability, pricing errors, or suspected fraudulent activity.
  • Payment: Payment for products is due at the time of order. We accept a variety of payment methods, including major credit cards and other payment gateways (e.g., PayPal). By providing payment information, you represent and warrant that you have the legal right to use the payment method.

4. Shipping and Delivery

  • Shipping: We offer shipping within Canada and to select international locations. Shipping costs will be calculated at checkout based on your delivery address. Delivery times are estimates, and while we make every effort to ship orders in a timely manner, we cannot guarantee specific delivery dates.
  • Shipping Delays: We are not responsible for delays caused by third-party carriers, including postal services or couriers. Customers are advised to track their orders using the provided tracking information.

5. Returns, Refunds, and Exchanges

  • Refunds and Exchanges: We offer a refund or exchange on unopened products within 30 days of purchase, as detailed in our Refund & Exchange Policy. No refunds or exchanges are allowed on opened products due to hygiene and safety concerns, unless the product is defective or damaged upon arrival.
  • Damaged or Defective Products: If you receive a damaged or defective product, please contact us within 7 days of receipt. We will either send a replacement or issue a refund upon review of the issue.

6. User Conduct

  • Website Use: You agree to use our website in a lawful manner and not to engage in any activity that could disrupt or harm the functioning of the site, including the use of harmful code, viruses, or malicious software.
  • Prohibited Activities: You agree not to:
    • Use our website for any illegal, fraudulent, or harmful purpose.
    • Copy, reproduce, or distribute content from our website without our express permission.
    • Attempt to gain unauthorized access to our website, systems, or user accounts.

7. Intellectual Property

  • Ownership: All content on our website, including text, images, logos, and trademarks, are the property of TOPIC Skincare and are protected by copyright and trademark laws. You may not use, reproduce, or distribute any of this content without our prior written consent.

8. Privacy and Data Protection

  • Privacy: We value your privacy and are committed to protecting your personal information. For details on how we collect, use, and safeguard your information, please refer to our Privacy Policy
  • Consent to Data Collection: By using our website, you consent to the collection, use, and processing of your personal information as described in our Privacy Policy.

9. Limitation of Liability

  • Disclaimer of Warranties: Our website and services are provided “as is” without warranties of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability or fitness for a particular purpose.
  • Limitation of Liability: To the maximum extent permitted by law, [Brand Name] will not be liable for any indirect, incidental, special, consequential, or punitive damages arising out of or in connection with your use of the website or the products purchased, even if we have been advised of the possibility of such damages.

10. Indemnification

You agree to indemnify, defend, and hold harmless TOPIC Skincare its affiliates, officers, directors, employees, agents, and licensors from any claim, liability, damages, or expenses arising from your breach of these Terms or your use of our website.

11. Governing Law and Dispute Resolution

  • Governing Law: These Terms are governed by the laws of the Province of [Your Province], Canada. Any disputes will be resolved under the laws of Canada without regard to conflict of law principles.
  • Dispute Resolution: Any disputes arising from these Terms or your use of our website will be subject to binding arbitration or mediation, as determined by TOPIC Skincare, in accordance with applicable laws in the Province of Ontario.

12. Termination

We reserve the right to suspend or terminate your access to our website and services at any time, without notice, for any reason, including if we believe you have violated these Terms.